In 2024, we operationalised our Strategic Management Plan (SMP) 2024-2028, which ushered in a new era of bold ambition and disciplined execution. Anchored in our mission to shape policy, defend rights, and build capacity, the SMP provides a clear roadmap for driving sustainability, innovation, and collaboration. Our efforts spanned strategic developments, programme expansions, policy advocacy, creative communication and legal interventions. As a result, we closed the year with an 85% project performance rate, a testament to our commitment to impact and excellence.

Our work in 2024 was driven by six core pillars: Awareness, Inclusion, and Education (21%), Sustaining Institutional Legacy and Impact (16%), Policy Influence (14%), Programme Innovation (14%), Capacity Building (13%), Best Place to Work (12%), and Regional Expansion (10%). Each department’s activities and outcomes are aligned with these pillars, ensuring cohesive, measurable progress toward our vision of a digitally inclusive and rights-respecting world.

Raising awareness and promoting inclusion through education has been a game-changer for us. We have contributed significantly to the development of educational programmes and inclusive initiatives by equipping communities and stakeholders with essential knowledge and digital skills. This reinforces our commitment to empowering individuals to navigate online spaces safely, confidently, and effectively.

Reflecting on our journey, we recognise the importance of sustaining institutional legacy and impact. Having a long-term vision is paramount to supporting advocacy efforts and interventions which continue to make a difference. The strong foundation we have built ensures the continuity of digital rights and inclusion efforts that transcend generations.